Privacy Policy

At Gem N Craft (“we,” “us,” “our”), accessible from gemncraft.com, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely via Shopify’s payment gateways)

b. Device Information

Automatically collected data includes:

  • IP address

  • Browser type

  • Time zone

  • Cookies and tracking technologies

  • Pages viewed and interactions with the site

c. Order Information

Details about products purchased, order value, and checkout behaviour.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates

  • Improve our services and website

  • Detect and prevent fraud

  • Provide customer support

  • Comply with legal obligations

3. Sharing Your Information

We may share your data with:

  • Shopify, our e-commerce platform

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and fulfillment partners

  • Service providers that help us analyze site performance

We never sell your personal information.

4. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality

  • Remember preferences

  • Analyze traffic and performance

You can disable cookies through your browser settings, but some site features may not work properly.

5. Data Retention

We store your order information for our records unless you request deletion.

6. Your Rights

Depending on your region, you may request:

  • Access to your personal data

  • Correction or deletion

  • Opt-out of marketing

  • Data portability

7. Security

We use industry-standard security measures to protect your data. However, no online transmission is 100% secure.

8. Updates to This Policy

We may update this Privacy Policy as needed. The updated version will be posted on this page with a revised date.

9. Contact Us

For questions about this policy or your data, contact us at:

30-Day Return & Refund Policy — Gem N Craft

Last updated: [Add Date]

We want you to love your purchase from Gem N Craft. If you are not satisfied, we offer a 30-day return policy.

1. Eligibility for Returns

To qualify for a return:

  • The item must be unused, in original condition, and in original packaging.

  • Returns must be initiated within 30 days of delivery.

  • Proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Gift cards

  • Items marked as final sale

  • Used or damaged items not caused by shipping

3. Damaged or Defective Items

If you received a defective or damaged product:

  • Contact us within 48 hours of delivery

  • Provide photos of the damage
    We will arrange a replacement or refund at no cost to you.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • A tracking number must be provided to process the return.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time: 5–10 business days
    Shipping fees are non-refundable.

6. Exchanges

We offer exchanges for defects or incorrect items only.
For size or style changes, please return the item for a refund and place a new order.

7. How to Start a Return

Include your:

  • Order number

  • Reason for return

  • Photos (if applicable)